Terms of use
Public intermediary offer · updated 14.06.2026
1. Platform status
ООО «НА ЮГА» provides the GetApart information technology platform. The operator acts as an information intermediary between guest and property owner. The accommodation contract is between guest and owner.
2. Accommodation classification (436-FZ)
From 1 September 2025, accommodation facilities must be registered in the FSA Hospitality register. GetApart verifies registry entries before publishing such properties.
Apartments and studios rented as short-term residential leases without hotel services are not accommodation facilities and are not subject to mandatory classification.
3. Requests and booking
A request is not a paid booking until confirmed by the owner (or instantly for instant-book listings). Full price with fee breakdown is shown before payment. Payment deadline after confirmation is shown on the checkout page.
3.1. Platform service fee
The GetApart service fee is 3% of stay cost (including cleaning, before promo), minimum 350 ₽. The amount is shown before payment on the booking and checkout pages. The service fee is remuneration for intermediary services and is non-refundable on guest cancellation unless required by law.
4. Payment and fiscal receipts
Payment is made only on GetApart by card via an accredited payment provider. Off-platform transfers remove platform protection. The operator issues a fiscal receipt for intermediary services.
5. Cancellation and refund
From 01.03.2026 unified cancellation rules apply (ПП РФ № 1912 от 27.11.2025): before check-in day — full refund; on check-in day — hold up to first night cost.
Refund is initiated within 10 calendar days of cancellation. Card credit — within 10 business days after the bank sends the refund.
More: refund rules. Security deposit at check-in is returned by the owner at checkout — not via the platform.
6. Owner obligations
The owner must accurately describe the property, comply with Russian tax law and housing code requirements.
7. Personal data
Personal data processing is governed by the privacy policy. From 1 September 2025 consent is collected separately from this offer.
8. Operator details
ООО «НА ЮГА»
· INN 9108129221
298112, Республика Крым, г. Феодосия, ул. Чкалова, д. 179, помещ. 5н
Email: support@getapart.ru