Refunds and cancellation

1. How it works

ООО «НА ЮГА» (GetApart) is an information intermediary. On cancellation we initiate a refund to the guest's card. Estimated refund is shown before payment and on the booking page.

2. Cancellation

From 01.03.2026 unified rules apply in Russia (ПП РФ № 1912 от 27.11.2025):

Before check-in day — full refund. GetApart service fee is non-refundable.
On check-in day or no-show — hold up to first night. Service fee is non-refundable.
Non-refundable rates beyond one night do not apply.

On no-show the owner keeps the booking until checkout time the next day.

3. Refund timelines

Refund is initiated within 10 calendar days of cancellation.

Card credit — usually within 10 business days after the provider sends the refund. Status is shown in your account.

4. What is refunded

Accommodation cost — per cancellation rules.
GetApart service fee — non-refundable on guest cancellation.
Cleaning and owner extras — included per law.
Check-in deposit — not paid by card on the platform.

Services with a fixed check-in date are not subject to the 7-day cooling-off period.

5. Date changes and partial refunds

If you change dates and the price drops, the difference is refunded. If it rises, you pay the difference.

6. Disputes

Open a ticket in the help center or email support@getapart.ru. We will review and may initiate a full refund if warranted.

7. Operator details

ООО «НА ЮГА» · INN 9108129221
298112, Республика Крым, г. Феодосия, ул. Чкалова, д. 179, помещ. 5н
Email: support@getapart.ru